Refund policy
Returns Policy
We want every customer to be satisfied with their purchase. Please review the following guidelines carefully before requesting a return.
Eligibility for Returns
- Items may be returned only if they are unused, in brand-new condition, and include all original packaging.
- Items that cannot be resold, as well as special-order or custom-made products, are not eligible for return.
- All return requests must be reported within 30 days of the original invoice date.
- No returns will be accepted after 30 days, under any circumstances.
Return Shipping & Fees
- Shipping charges are non-refundable in both directions, unless the return is approved by OSW Performance due to an error on our part.
- Most products ship directly from the manufacturer. If a package is returned to OSW Performance:
- The customer is responsible for return shipping costs.
- A restocking fee may apply if the item is not reshipped.
- Any applicable return shipping and restocking fees must be paid at the time the return request is approved.
Damaged or Incorrect Items
If you receive a damaged or incorrect product:
- Contact us immediately.
- Please do not dispose of the item or any original packaging and boxes.
- Provide a detailed list of damaged or missing items.
Once we receive this information, OSW Performance will contact the shipping carrier and arrange a pickup if necessary.
⚠️ Do not return any item without written approval from OSW Performance.
After the product is returned and inspected, we will issue a replacement or store credit, as appropriate.